You will be part of an Excellence Centre in Technology for a company with a presence in more than 50 countries across the globe.

What you will do:

• Define business, process, usability, and data requirements in partnership and collaboration with the users;
• Complete and elaborate functional design in accordance with the defined principles, blueprints, standards, patterns, etc.;
• Review business-facing documentation (e.g. user manuals, solution briefs, functional summaries);
• Work with engineers to prioritize, troubleshoot and resolve reported bugs/issues/CRs (change requests) on applications;
• Develop hypotheses to explain why usability, process, functional, and data issues have occurred or are likely to occur.

We expect you to have:

• Fluent in English (written/verbal);
• Experience in IT change projects and varying project / programme environments (waterfall, scrum/agile, etc.);
• Experience in a financial domain (capital markets, transaction banking, wealth management) and/or related support functions;
• Highly organised with the ability to commit and prioritise work duties and tasks
• Deep knowledge of MS Office products.