The company is the global leader in e-Invoicing and Purchase-to-Pay solutions with more than 1 mil. users in over 60 countries.

Responsibilities:
• Second line support for complex incidents and requests
• Technical problem solving
• Replicate and investigate customer issues
• Providing guidance to customers regarding our software products via e-mail
• Classification and resolution of support requests via own help-desk ticketing system
• Evaluation and prioritization of support inquiries
• Contribution to the improvement of internal processes and routines
Qualifications:
• Fluent in English, written and verbal
• Good know-how regarding Microsoft Windows, usage of common office PC applications and commonly used internet browsers
• Familiar with log files investigation for solving issues on different Operating Systems
• Knowledge of XML, HTML
• Knowledge of SQL commands
• Basic knowledge of data transfer protocols (HTTP(S), (S)FTP), encryption and electronic signatures
• You enjoy working with and for our customers and have significant experience in support jobs
• Knowledge of ITIL: incident & problem management (optional)
• Team player with customer service skills
• Ability to learn quickly and efficiently new products and tools
Job responsibilities require excellent problem solving skills. Familiarity with processes of ERP systems, travel management, purchase management or invoice automation is an advantage as well.

Benefits:
• Attractive salary package;
• Meal tickets;
• Health insurance;
• Team building events;
• Working with a great team in a welcoming office environment located in Palas;
• Significant development opportunities within the company.